Refund Policy

Last Updated: July 28, 2026 | Effective Date: July 28, 2026

Important: FeelIQ provides digital services with immediate access to tools. Once credits are successfully credited to your account, the purchase is final and non-refundable — whether the credits are used or unused. A refund is issued only if there was an issue during the crediting process (payment taken but credits not delivered). The specific situations are outlined below.

1. Core Policy

All credit purchases on the FeelIQ platform are final and non-refundable once the credits have been successfully credited to your account, regardless of whether they have been used. By purchasing credits, you acknowledge that:

  • You are gaining immediate access to digital goods and services
  • The services are provided instantly upon completion of payment
  • Once credited to your account, the credits cannot be returned or exchanged
  • A refund applies only when credits were NOT delivered due to a system error
  • You have read and understood this refund policy

2. Exceptions & Refundable Scenarios

While our default policy is non-refundable, we recognize legitimate cases where refunds may be warranted:

Technical Error

Credits were charged but NOT credited to your account due to our system error

How to verify: Check transaction receipt and your account balance

Duplicate Charges

You were charged multiple times for a single transaction

How to verify: Your bank statement shows multiple identical charges within 24 hours

Unauthorized Transactions

Your account was compromised and credits were purchased without authorization

What we need: Proof of unauthorized access and your cooperation in securing the account

Service Unavailability

You purchased credits but the service was unavailable for an extended period due to our negligence

Timeline: Complete service outage for more than 24 hours without compensation

AI Tool Processing Failure

AI-powered tools failed to process your request due to our system errors (not provider outages)

How to verify: Tool shows processing error, no response received, or credits deducted without any output

Legal/Regulatory Requirement

Refund mandated by consumer protection laws or payment processor regulations

Jurisdiction: GDPR, CCPA, India consumer law, and similar protections

3. Non-Refundable Scenarios

The following situations are NOT eligible for refunds:

  • Credits successfully credited to your account — whether used or unused
  • Unused credits sitting in your balance (no partial refunds)
  • Buyer's remorse ("I changed my mind")
  • Credits were used to access tools or services
  • Dissatisfaction with tool quality or performance
  • User misunderstanding about credit value or tool functionality
  • Account suspended due to policy violation
  • Expired credits (if applicable after announcement)
  • Promotional or bonus credits (advertised as non-refundable)
  • AI-generated content that does not meet expectations (see Section 2 for exceptions)
  • AI tool responses that are inaccurate or incomplete (AI tools are provided "as-is")
  • Provider outages or rate limits affecting AI tool availability

4. Refund Request Process

Timeline: You have 30 days from purchase

  1. Submit Request

    Email support@feeliq.in with "REFUND REQUEST - [Your Name]" in subject

  2. Provide Details

    Include required information (see next section)

  3. Initial Review

    We acknowledge receipt within 24 hours

  4. Investigation

    5-7 business days to review and verify

  5. Decision

    Approval or rejection with detailed explanation

  6. Processing

    Approved refunds processed to original payment method

5. Required Information for Refund Request

Please provide all of the following:

  • Your registered email address and FeelIQ account ID
  • Payment Reference ID (from the transaction History page)
  • Exact date and time of the transaction
  • Amount charged in INR
  • Number of credits purchased
  • Clear description of the reason for refund request
  • Bank statement or payment confirmation screenshot
  • Any relevant error messages or evidence (screenshots)
  • GST invoice number (available in transaction history)
  • For AI tool issues: Tool name, session ID, and description of the problem

6. Processing Timeline

StageDuration
Initial acknowledgment24 hours
Investigation & review5-7 business days
Refund approval to bank1 business day
Bank processing5-10 business days*

*May vary depending on your bank's processing time

7. GST Invoice on Refund

When a refund is approved:

  • The corresponding GST invoice will be marked as cancelled/credited
  • A credit note may be issued if required under GST regulations
  • The refunded amount will reflect the original taxable and GST components
  • You can request a copy of the credit note for your records

8. Chargeback & Dispute Policy

If you initiate a chargeback or dispute through your bank or payment provider without attempting to resolve the issue with us first:

  • Your FeelIQ account will be immediately suspended
  • We will defend against the chargeback with all available evidence
  • Misuse of chargeback process may result in account termination
  • You may be liable for chargeback fees and associated costs

9. Alternative Resolutions

If a full refund is not appropriate, we may offer:

  • Partial refund or credit adjustment
  • Bonus credits for future use
  • Priority technical support
  • Extended service access period
  • AI tool reprocessing at no additional cost (for processing failures)

10. Contact Information

Email Support

support@feeliq.in

Subject: "REFUND REQUEST - [Your Name]"

Response Time: Within 24 hours of submission

Full Resolution: Within 7-10 business days

11. Policy Updates

FeelIQ reserves the right to update this Refund Policy at any time. Changes will be notified via email if they significantly impact user rights. Continued use after policy updates implies acceptance of the new terms.

12. Legal Compliance

This Refund Policy complies with:

  • GDPR (EU General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • Indian Consumer Protection Act, 2019
  • RBI Payment Systems Regulation
  • Cashfree merchant policies